Support & Contact
Enterprise-grade support for AI compute infrastructure, covering pre-sales consultation, technical assistance, and long-term operations.
We provide 24/7 enterprise-level support for GPU cloud computing, AI training, and inference deployment—
ensuring your AI infrastructure remains reliable and performant.
Contact Us
Whether you require short-term GPU capacity, long-term compute leasing,
or customized AI infrastructure, private cloud, or hybrid cloud solutions,
our team is ready to support your needs.
Enterprise Support Options
Quick Start Guide
Quick Start | Get Started in 3 Steps
Learn how to use computing power services from scratch: complete the entire process of registration, creation, and usage in 10 minutes, plus a beginner’s guide to claiming a 100 RMB computing power coupon.
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Create an Account
Register an individual or enterprise account and complete basic setup.
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Select GPU & Compute Configuration
Choose from A100, H100, B200, B300 GPUs
and configure compute and networking resources. -
Connect & Deploy
Access instances via SSH or API
and deploy training or inference workloads.
View Getting Started Guide
Documentation
Comprehensive documentation covering APIs, GPU instance configurations, networking, and storage—
helping developers efficiently build and deploy AI workloads.
- API Reference
- GPU Instance Specifications
- Training & Inference Guides
- Security & Compliance
Online customer service | 24/7 support
Real-time consultation, ticket submission, telephone support; urgent issues will be prioritized and processed within 15 minutes.
Real-time chat (AI + human dual engine)
A 24/7 intelligent chatbot answers frequently asked questions. Human agents are available online from 9:00 to 22:00 on weekdays, with an average response time of less than 3 minutes. The system supports both automatic question matching and human transfer modes.
Ticketing System
A dedicated channel for submitting complex issues (such as GPU instance errors or API integration failures) is available, with a response time of 2 hours. Urgent issues will be prioritized and processed within 15 minutes. Logs and screenshots can be uploaded, and the processing progress can be tracked in real time.
Dedicated line support
Emergency fault hotline 400-XXX-XXXX (available 24/7), enterprise customers enjoy 1-on-1 dedicated consultant service on weekdays, covering emergency scenarios such as hardware failure and data anomalies.
FAQ
Do you support hourly GPU billing?
Yes. All GPU instances support hourly billing, with discounts available for long-term commitments.
Do you offer private or hybrid cloud deployments?
Is my data secure?
Can compute configurations be customized?
How can I contact sales or technical support?
Build Reliable AI Infrastructure with Wyden
From GPU leasing to full-scale AI infrastructure,
we are built for enterprise AI workloads.